Shipping policy

Last Updated: October 18, 2026

At UNDERGOODSS, we aim to provide reliable order processing and delivery services.

1. Order Processing

Orders are generally processed within 2–5 business days after successful payment confirmation.

Business days exclude weekends and applicable public holidays.

During promotional events, seasonal periods, or high order volumes, processing may take longer.

2. Shipping Destinations

Available shipping destinations are determined by the shipping options displayed at checkout.

Certain products or locations may be subject to shipping restrictions.

3. Delivery Estimates

Estimated shipping times and available delivery methods are displayed at checkout where supported.

Actual delivery times depend on the destination, shipping carrier, customs processing, and other logistical circumstances.

Delivery estimates are not guarantees unless explicitly stated otherwise.

4. Shipping Fees

Shipping costs are calculated or displayed during checkout before the order is finalized.

Any available free-shipping promotions will be subject to the conditions shown on our website.

5. Tracking Information

Where shipment tracking is available, tracking details will be provided after the carrier processes the shipment.

Tracking updates may take additional time to appear in the carrier's system.

6. Incorrect Shipping Information

Customers should ensure that shipping details are complete and accurate.

If you identify an error, please contact us through our Contact Us page as quickly as possible.

Address changes cannot always be guaranteed after shipment.

7. Customs, Duties, and Import Charges

International orders may be subject to customs duties, taxes, or import fees depending on the destination.

Any responsibility for such charges will be disclosed where applicable, including at checkout where required.

8. Delayed or Missing Deliveries

If your order is delayed beyond its estimated delivery window, please contact us through our website.

We will review the shipment status and work with the carrier where appropriate.

If a shipment is lost or not delivered, the available remedy will be determined under applicable law and the circumstances of the order.

9. Damaged Packages

If your package arrives damaged, please document the condition of the packaging and products.

Contact us through the website with your order number and supporting photographs when possible.

10. Multiple Shipments

Some orders may arrive in separate packages depending on product availability and fulfillment arrangements.

11. Contact

For questions about shipping, delivery, or tracking, visit the Contact Us page on the UNDERGOODSS website.