Refund policy

Last Updated: October 18, 2026

At UNDERGOODSS, customer satisfaction is important to us. We aim to provide high-quality products and a reliable shopping experience.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

Items must be unused, unworn, and unwashed.
Products must be in their original condition with all tags attached.
Original packaging and protective hygiene seals must remain intact where applicable.
Proof of purchase or an order number is required.

2. Underwear and Intimate Apparel

For health and hygiene reasons, underwear and intimate apparel with a removed or broken hygiene seal cannot be returned unless the product is defective, incorrect, or applicable consumer protection laws require otherwise.

Unopened and eligible items may be returned in accordance with our standard return policy.

3. Damaged, Defective, or Incorrect Products

If you receive an incorrect, damaged, or defective product, please contact us through our website's Contact Us page as soon as possible.

Provide your order number, a description of the issue, and photographs where appropriate.

We will review your request and arrange an appropriate resolution, including replacement, refund, or another remedy required by applicable law.

4. Return Process

To request a return:

Visit the Contact Us page on our website.
Provide your order number and reason for return.
Wait for return authorization and instructions.
Send the eligible item according to the instructions provided.

Please do not send products back without receiving return instructions.

5. Refund Processing

After receiving and inspecting the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval.

Additional processing time may be required by your bank or payment provider.

6. Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.

Where the return results from our error, a defective product, or circumstances in which applicable law requires us to cover return shipping, UNDERGOODSS will cover reasonable return shipping costs.