Privacy policy

Last Updated: October 18, 2026

UNDERGOODSS respects your privacy and is committed to protecting personal information collected through our online store.

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit or make purchases through our website.

1. Information We Collect

Depending on your interactions with our store, we may collect:

Full name
Billing and shipping addresses
Order and purchase information
Payment transaction details
Device information and IP address
Browsing activity and cookie information
Customer service communications
Information you voluntarily provide

Payment information is processed through authorized payment service providers. UNDERGOODSS does not need to store complete payment card details to process ordinary purchases.

2. How We Use Your Information

We process personal information for purposes including:

Processing and fulfilling orders
Managing payments and refunds
Providing customer assistance
Preventing fraud and unauthorized transactions
Improving website functionality
Managing shipping and deliveries
Meeting legal and regulatory obligations
Sending marketing communications where permitted

Where required by law, we rely on appropriate legal bases, including contractual necessity, legal obligations, legitimate interests, and consent.

3. Shopify and Service Providers

Our online store operates using Shopify.

We may share necessary information with service providers involved in website hosting, payment processing, order fulfillment, shipping, analytics, security, and customer support.

These providers process information according to their applicable obligations and privacy practices.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Maintain essential shopping cart functions
Improve website performance
Remember preferences
Understand website traffic
Support security and fraud prevention
Provide advertising and analytics functionality where enabled

Visitors may be able to manage cookie preferences through our website's available privacy controls and their browser settings.

5. Information Sharing

We do not sell personal information for money.

We may disclose information to authorized service providers, comply with legal obligations, protect our rights, or support business operations.

Certain advertising or analytics activities may be classified as sharing or selling personal information under some privacy laws. Where applicable, we provide the rights and choices required by those laws.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no electronic transmission or storage system can guarantee absolute security.

7. Data Retention

Personal information is retained for as long as reasonably necessary to fulfill orders, provide services, comply with legal requirements, resolve disputes, and protect legitimate business interests.

8. International Data Transfers

Our store and service providers may process information in countries other than your country of residence.

Where required, appropriate safeguards are used for international transfers of personal information.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible information
Object to or restrict certain processing activities
Withdraw consent where processing relies on consent
Request data portability
Opt out of certain advertising-related data uses

Requests may be submitted through our website's Contact Us page.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our store is not intentionally directed toward children, and we do not knowingly collect personal information from children in violation of applicable laws.